Info & FAQ

Turn your living room into your own personal box at the Wiener Staatsoper!

Here's how you can use the services offered by the Wiener Staatsoper at home:

features
Learning Videos
Further information
FAQ

Directly from the website

You can watch the live broadcasts and recordings from our videothèque directly via our web site on your computer or laptop, optimally on a TV set or beamer connected to it.

There is no need to install any additional software, and you can enjoy the broadcasts immediately.

> Watch the web test stream now

Using the Samsung Smart TV app

Install the Wiener Staatsoper Smart TV app, connect the device to your customer account, and simply watch the broadcasts on your big screen.

You can use your remote control at any time to switch between the live opera film and an overall view of the stage.

For the first time, you can enjoy selected productions worldwide live in the new standard ultra-high definition on your Samsung UHD TV.

Mobile Live App

Download the Wiener Staatsoper second screen app on your smartphone or tablet, and you can also watch live broadcasts on your mobile device.

The second screen app provides multilingual subtitles for all broadcasts, and selected performances also enable you to follow the opera in historical scores - we even turn the pages for you!

> iOS app

> Android app

Always at the best time

The live broadcasts from the Wiener Staatsoper are also transmitted time zone delayed within 72 hours.

When you make your purchase, you can choose whether you wish to watch the broadcast live at the Vienna starting time or in your personal prime time in your time zone. Specify your desired starting time within 72 hours.

2 live channels

Many opera lovers want to have a view of the entire stage the whole time. However, sometimes it can be interesting to get a closer view of the singers and the events taking place on the stage as well. With the live broadcasts from the Wiener Staatsoper, we off your both. Viewers at home can switch between two live channels at any time: an overall view of the stage ("Total"), and a live-edited opera film with close-ups and moving cameras.

Digital Programme booklet

Erfahren Sie mehr über unsere Produktionen in umfangreichen digitalen Programmbüchern, die für eine Vielzahl von Werken in unserer Publikationen-App erhältlich sind. 

> iOS-App 

Android-App

Directly from the website

Visit the website www.staatsoperlive.com on your computer and click "LOGIN".

You will now be transferred to the website of Culturall, our partner for on-line sales. Please log in or create a user account.

You will now see your personal area with information about your user account. If you have already purchased live broadcasts and productions from the videothèque, they will be displayed here.

Select live broadcasts or items from the Videothèque.

You can find out more about the productions and watch ensemble portraits, interviews, etc.

In order to ensure that your computer and internet connection are suitable, please watch the test stream on the device on which you also wish to receive broadcasts from the Wiener Staatsoper.

Complete your purchase on the website of our partner Culturall. Please note that the time zone selected for the start of the broadcast cannot be changed once you have concluded your purchase.

The "Watch" button turns red an hour before the performance begins. Once you have logged in, you can start the broadcast immediately without entering a code.

System requirements:
PC: Windows or Mac
Operating system: from Windows 7 or OSX
Browser: Explorer 5, Firefox 5, Safari 5, Chrome 5
Internet connection: at least 4 MBit/s

> Watch the web test stream now

Using the Samsung Smart TV app

Install the Wiener Staatsoper Smart TV app on your device and open "My Account".

Enter your Smart TV code to connect your TV set to your customer account.

You can find this code in "My Account" on staatsoperlive.com.

You can now view all the broadcasts you have purchased on your customer account immediately, whether they are live or in the videothèque. Please make your purchase on the website www.staatsoperlive.com - it is not possible to make payments directly via the Smart TV app.

Use the red button A on your remote control to switch between two channels - the live opera film or an overall view of the stage. It takes a few seconds to switch between views. The keys B, C and D can be used to select the image quality depending on your internet connection.

System requirements:
Samsung Smart TV set from generation 2012
Internet connection to your Smart TV set of at least 4 MBit/s

Second-screen apps

The "Programme" app provides information about the current repertoire of the Wiener Staatsoper, and the "Staatsballett" app about the activities of our ballet company. Our monthly "Prolog" magazine and multimedia program me booklets for the performances to be broadcast live can be found in the "Publications" app.

You can download the "Wiener Staatsoper Second Screen App" free from the App Store or Google Play Store to the mobile devices on which you wish subtitles and scores to be displayed.

If both subtitles and score are available for a live transmission, please select which you wish to see. If you use two devices, you can use one - your smartphone - for the subtitles, and on the other - your tablet - to follow the score on.

The "SHOW SUBTITLES" button will turn red once the broadcast starts. The subtitles will only be displayed once the performance itself has started and the libretto is actually being sung on stage. Please note that both subtitles and score are controlled by the audio signal of the live broadcast. The connection to your mobile device may be lost if you turn the sound right down or have a lot of ambient noise.

The subtitles and score will be displayed again at the right point of the live broadcast once the connection is re-established, regardless of how long the interruption has lasted.

System requirements:
Mobile devices with Android (e.g., Samsung Galaxy) or iOS (iPhone, iPad) operating system

Always at the best time

You can choose wherever in the world you wish to watch live broadcasts from the Wiener Staatsoper. If you really wish to be on-line live, your performances also start at Vienna local time. You can also opt for the performance to start with a time delay when you make your purchase: simply choose from one of the thirty time zones, and you can watch our live broadcast at your best opera time. Please note that it is no longer possible to change the time of the broadcast after concluding your purchase.

For technical reasons, additional services such as subtitles and scores are available available only if you watch the broadcast in your time zone (i.e., in the time zone in which the mobile devices on which you wish to display the subtitles and scores are registered).

2 live channels

Please use the "Opera Glass" (Live Film) and "Curtains" (Total) icons to switch between them if you are watching a live broadcast on a computer via the website.

With the Samsung Smart TV App, you can switch between the two channels using the red "A" button on your remote control.

A live stream is the transmission of a performance in real time via the internet that cannot be stored and can only be viewed once. Performances from the Wiener Staatsoper are transmitted on two channels. One shows a complete view of the stage ("Total"), the other a live-edited opera film produced by our video teams with close-ups and moving cameras. You can switch between these two channels at any time whilst watching at home. Use the red button A to switch when using the Smart TV app. If you are watching the performance on a computer, click the "Opera glass" icon in the menu bar for the film, and the "Curtains" icon for the complete view. Switching channels takes a few seconds.


Three video teams at the Wiener Staatsoper consisting of directors, cameramen and assistants make the live opera films in a newly established video studio. They are able to use 8 HD cameras of the latest generation permanently installed in the opera house. Thanks to several decades of experience, the Wiener Staatsoper's sound engineering team is able to ensure the excellent sound quality of the live streams, working in a newly established audio studio fitted with state-of-the-art equipment.

"On demand" means accessible at any time. The videothèque allows you to choose from a number of recorded opera and ballet productions which you can watch as streams via the internet. Unlike a live stream, you also have a pause button, and you can fast-forward and rewind the stream. However, an on-demand stream cannot be downloaded, not can it be saved.

By the end of the 2013/2014 season we plan to have broadcasts of about 15 performances, each of which can be booked separately. The programme for the 2014/2015 season and all services such as subscriptions will be presented in the spring of 2014.

The videothèque contains already existing productions. However, performances broadcast live can only be watched live. We also offer time zone delayed broadcasting so that people in other parts of the world do not have to watch at inconvenient times. The streams always begin in prime time, no matter where you live. Extensive post-production is necessary in order to be able to offer a live stream in our videothèque, an outlay that is seldom possible. We therefore have no plans initially to include live streams in our videothèque, but this possibility cannot be precluded in the future.

The preliminary programme starts 30 minutes before the performance with information about the Wiener Staatsoper and its programme, a synopsis of the opera being broadcast, various impressions of Vienna and the opera house, portraits of artists, discussions with performers and impressions of backstage.

From 30 minutes before the start until the end of the performance.

The broadcast is actually a live transmission of the performance. Depending on the piece, there will be one or two intervals (seldom none) of exactly the same length as in the opera house itself. During the intervals we will give you an impression of work behind the scenes, visit the performers, and show you the atmosphere in the interval rooms.

We will be transmitting an introduction to the work in English and German before each broadcast. Further information can be found in the digital programme booklet in the Wiener Staatsoper publications app (IOS and Android, downloadable from the App Store and Google Play Store) .

At any time provided you have made your purchase no later than 30 minutes after the beginning of the performance (after which no further purchases can be made). We recommend being online a few minutes before the start if you wish to watch the performance from the beginning. A live stream does not offer you the possibility of rewinding nor making up for missed time later. The live broadcast starts with an interesting preliminary programme 30 minutes before the performance begins.

A live stream is a live experience - like the performance in the opera house itself - so there are no individual starting times.

No, we will also offer time zone delayed broadcasts. The starting times in your time zone are displayed automatically when you create your user profile. However, you can set the start time of a broadcast individually each time you make a purchase. Sou you can actually watch a performance live from Vienna if you wish, even it it is at an unusual time in your time zone (at 2 a.m. in Tokyo, for example). Please note that you can no longer change the starting time after concluding your purchase.

In principle on any television or computer connected to the internet. Please use the free test stream at www.staatsoperlive.com to check whether broadcast works with the devices on which you wish to view broadcasts from the Wiener Staatsoper, and whether you are satisfied with the quality of transmission.

If you do not have a Samsung device, you can enjoy broadcasts from the Wiener Staatsoper on your Smart TV via a computer connected to the internet and the staatsoperlive.com website. Please note that older computers may have problems playing HD videos.

If you have a Samsung device of the generation from 2012, you can install the free Wiener Staatsoper live streaming app and view both operas from the videothèque and live broadcasts directly with this Smart TV app. You can then use the remote control of your device to select functions such as channel selection (full stage or live-edited opera film) and picture quality (in three steps depending on your internet connection).

This app does not currently have a payment function, so so you have to book and pay for all broadcasts via the staatsoperlive.com website . You receive a code which you can enter via your Smart TV app to register your device so that you can view the streams purchased. Please quit the Smart TV app after the broadcast using the "Exit" button on your remote control: then you will not have to register your device again the next time you use it. But this is not a problem either: Under "My Account" on staatsoperlive.com you can create a new code at any time to unlock your Smart TV device for a broadcast simply by clicking on "Create new code".

This will be possible in the near future. However, please note that the internet connection to a mobile device is often subject to strong fluctuations.

Certainly, provided you have been able to view the test stream without problems and in satisfactory quality on the device you wish to watch the stream on, and the quality of your internet connection has not has changed.

If you are watching a broadcast on a computer, you will automatically get the highest picture quality allowed by your internet connection (“adaptive bitrate streaming”). This may therefore vary appreciably. With the Smart TV app you can select a suitable picture quality for your internet connection using the remote control: button B - medium, C - standard, D - high.

The same high bandwidth is always used for an excellent sound quality.

We are not planning to broadcast any audio-only live streams initially. So even if you only wish to listen to a performance, please just book the broadcast on our website with video and audio.

Yes, for live broadcasts. You can download the free Wiener Staatsoper subtitles app to your tablet or smartphone (from the Google Play store for Android devices, from the App Store for iOS devices). Activate the audio signal on the device you wish to watch the opera on, select the desired language in the subtitles app, and press the"View subtitles" button. Until the end of the performance, you will then see synchronized subtitles, which then will be deleted automatically. Please note that the subtitles app will not work if the sound on your device is turned down or off (because you are listening on headphones, for example, or have turned the sound right down for a conversation).

You can download the free Wiener Staatsoper programme booklet app to your tablet or smartphone (from the Google Play store for Android devices, from the App Store for iOS devices). Select the desired programme booklet, and pay for it via your Google or i Tunes account . You will receive the brochure as a download which is stored on your device or account.

You can pay for the broadcasts you have booked - either live or from our videothèque - in a few easy steps using all the usual credit cards and immediate transfer via our partner Culturall. The Culturall payment system is secured by every technical means, and has been offering trouble-free and secure handling of all on-line ticket sales for the Wiener Staatsoper for many years.

Just a few minutes if you have already created a user profile or log on as a Culturall customer. Creating a new user profile takes a maximum of 5 minutes.

You can book and make payments as soon as the live broadcast of a performance is offered - and up to 30 minutes after the start of the performance. After this the payment function is no longer available. We recommend saving or printing out the invoice received.

Please send an e-mail with a brief description of your problem and contact details to support@staatsoperlive.com.We will then offer you assistance as quickly as possible.

Many of the productions from the Wiener Staatsoper that are not yet available as live broadcasts or in our videothèque can be purchased on CD or DVD. Please visit the webshop on our website www.wiener-staatsoper.at Just click on "Wiener Staatsoper" on the golden bar at the top left.

And of course, we would be pleased if you are able to visit the Wiener Staatsoper in person: even the best live stream cannot replace your own experience at the opera house!