Owned and published by:
Wiener Staatsoper GmbH
Companies Register No. 184018s | Data Processing Register:1019317 | VAT no. ATU 47318406
Dramaturgy of the Wiener Staatsoper
Andreas Láng, Oliver Láng
Concept, design, development:
NOUS Wissensmanagement GmbH: www.nousguide.com
PocketScience GmbH: www.pocketscience.com
1. Responsible Authority
Wiener Staatsoper GmbH, represented by the Managing Directors Dominique Meyer and Thomas Platzer, with registered offices at the following address:
Companies' Register Number FN 184018s
CR-Court: Wien Innere Stadt
is responsible for the collection, the processing and use of your data.
2. Scope of Application
3. Collection and Storage of Personal Data
Wiener Staatsoper collects and records personal data. Personal data means individual details of the personal and factual data of an identified or identifiable individual, e.g. name, address, telephone number, date of birth, bank details and IP address.
The following data is automatically recorded when visiting our websites: website from which you have visited us (referrer URL), name and version of the browser used, the operating system used, date and time of access, if applicable the search machine used, name of any downloaded data and your IP address.
In addition Wiener Staatsoper receives and stores personal information only if provided by you, e.g. upon registration as customer of the Vienna State Opera Live Streaming Service or as guest on the Online Shop. When executing and operating the streaming services offered in the Vienna State Opera Live Streaming Service or the orders at the Online Shop, Wiener Staatsoper requires the following data: title, full name, date of birth, email address, address (billing address and, if different, delivery address), bank details or credit card number. Furthermore, upon registration as a customer of the Vienna State Opera Live Streaming Service, a password shall be chosen that enables the costumer to access the client area without having to re-enter the personal data. With regard to registered customers, Wiener Staatsoper will create a customer account in which the customer's data is stored for future visits of concerts in the Vienna State Opera Live Streaming Service, or for future orders. You can view, correct and delete the data stored at any time.
4. Use and Transmission to Third Parties
Wiener Staatsoper uses the personal data to answer your inquiries, to execute and process the streaming services in the Vienna State Opera Live Streaming Service or to complete orders in the Online Shop, and for purposes of the technological administration of the websites. We will also use the information you provide us with to inform you about the products of Berlin Phil Media. You will receive a newsletter only if you gave your consent; you will receive information by post only as long as you have not objected to the use of your data for that purpose after being separately and properly informed about your right of objection.
In order to optimise the Wiener Staatsoper internet platform and the quality of products, information which is received and recorded automatically when visiting the websites will be evaluated for statistical purposes using a pseudonym.
Please note that Wiener Staatsoper upon request of the responsible authority may in individual cases have to disclose personal data, as far as this is necessary for criminal prosecution, hazard defence by the federal states’ police authorities, the performance of legal obligations of Austrian Offices for the Protection of the Constitution, the Federal Intelligence Service, the Military Counter Intelligence Service, or the Austrian Federal Police Office as far as required to fulfil its duty of protection against threats of international terrorism, or to enforce the rights of intellectual property.
5. Deletion of Data
The data that is received and recorded automatically as stated in Section 3.2, shall be immediately deleted as soon as it is no longer used by Vienna State Opera, unless the processing of data is necessary for a statistical evaluation or for the purpose of invoicing. As soon as the statistical evaluation has been completed or all claims of Wiener Staatsoper arising from the contractual relationship with the costumer are settled, this data will be deleted, too.
The data defined in Section 3.3 that you have disclosed to Wiener Staatsoper upon registration as a customer of the Vienna State Opera Live Streaming Service or as a guest of the Online Shop, shall be deleted, as soon as it is required by law, or upon cancellation of the agreement on the access to the Vienna State Opera Live Streaming Service and the use of streaming services. If you placed an order as a guest in the Online Shop, your data shall be deleted as soon as all claims of Wiener Staatsoper arising from the contractual relationship are settled.
If legal provisions, our statute or contractual obligations exclude the deletion of your data, the data will not be deleted, but merely blocked.
In order to improve our Internet presence and our products, on our websites we use so-called cookies. These are small text files set to your browser. Most cookies are deleted from your hard drive at the end of your browser session (so-called Session Cookies). Other cookies remain on your computer and enable Wiener Staatsoper to recognise your computer the next time you visit our website and analyse your use of the website (so-called Permanent Cookies). If you do not want to accept cookies, you can reject all cookies: please check the “help menu” to learn how configure your browser to reject any new cookie or to notify you when a new cookie is set, or to delete any cookies already set. Please note, that some functions on our website require the acceptance of cookies. Therefore, we recommend that you activate the Cookie-Function.
7. Facebook Social Plugins
7.1. At the website www.staatsoperlive.com Wiener Staatsoper uses social plugins of the social networking platform facebook.com, which is operated by Facebook Inc., 1601 Willow Rd, Menlo Park CA 94025 USA. The plugins are to be distinguished by a Facebook Logo.
7.2. When you access a website of the Vienna State Opera Live Streaming Service which contains such plugin, your browser will set up a direct connection with the webservers of Facebook. The content of the plugin will be transferred by Facebook directly to your browser and is integrated into your website. By integration of the plugin Facebook is informed that you accessed the respective website of the Vienna State Opera Live Streaming Service. If you are logged in to Facebook, Facebook can assign your visit to your Facebook account. If you interact using the plugin, e.g. by clicking on the "like" button or writing a comment, Facebook receives and stores the respective information.
8. Security Notice
Wiener Staatsoper has taken various precautions in order to secure personal data adequately and to a reasonable extent.
All customer information will be stored on a secure server, which is protected against access from other networks by a software firewall. Access is only granted to those employees who require the information to process certain inquiries or orders. The employees have been trained in the safe treatment of data.
If Wiener Staatsoper collects personal data from your websites, the data will be transmitted by establishing an encrypted link using the industrial technology standard Secure Socket Layer (SSL). This applies to all sensitive data such as credit card numbers, or account information.
If you already registered as a customer of the Vienna State Opera Live Streaming Service, you have already committed yourself to take care of your access data. At this point, we once again ask you to keep your access data in a safe place and never transmit them to third parties, to change your password regularly and log out properly at the end of your visit at our website, in case you have logged in at the beginning of your session. With regard to your email correspondence, we cannot guarantee the complete security of your data.
9. Protocol of Permission and Right of Revocation
If you have subscribed to the newsletter, your consent is recorded and can be viewed at any time under "Your Account" in the Vienna State Opera Live Streaming Service.
You can revoke your consent for the collection and storage of your personal data by Wiener Staatsoper at any time. In such case, please write to
Wiener Staatsoper GmbH
or send an email to email@example.com. You can end your subscription to the newsletter at any time by clicking on the button "UNSUBSCRIBE TO NEWSLETTER" at our website. Your email address will be deleted from the newsletter distribution list.
In accordance with the statutory provision of data protection, you may request information about recorded data relating to your person or your email address, including the information relating to the source of the data, the recipients as well as the purpose of the recording data. Please transmit your request of information to the email address firstname.lastname@example.org or to the postal address: Wiener Staatsoper GmbH, Opernring 2, 1010 Wien, Austria. If you have any questions regarding data protection, please contact our data protection officer Oliver Zenner, email@example.com at any time.